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How can I contact you?
How soon can I expect my package to arrive?
What forms of payment do you accept?
Do you ship internationally?
What if I'm not satisfied? Can I return the item?
Are you new to selling?
How will my purchase be shipped?
Will my item be packed safely?
Can I save on shipping for multiple items?
Do you use Delivery Confirmation?
How accurate are your descriptions?
How quickly do you ship after my purchase?
How soon do you respond to emails?
What do I do if I have a problem at check out?
Do you collect my personal information?
What should I expect once I place an online order?
Is it safe to order from you?
Where are you located?
What is your Privacy Policy?


How can I contact you?
Please use the form on the product pages to ask about particular items.

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How soon can I expect my package to arrive?
Please allow 48 hours for processing.The delivery expectations for standard shipping is 4-21 business days, expedited shipping is 4-7 business days. USPS does not consider a package lost until after 30 days. All packages have Delivery Confirmation to ensure receipt. Please contact me if you haven't received your package within a reasonable amount of time.

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What forms of payment do you accept?
I can accept all major credit cards (Visa, Mastercard, American Express, and Discover) through Google Checkout and Paypal. You can also pay with an e-check through Paypal. I use these methods because they offer the greatest protection for both the buyer and the seller.

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Do you ship internationally?
Yes! Please contact me for an individual quote. Please note that your international package will declare the amount paid for your goods, excluding shipping costs & will be subject to your countries' taxes and/or tarrifs.

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What if I'm not satisfied? Can I return the item?
Yes! Please contact me within 24 hours after receipt of the merchandise to request a return. Your item must be returned within 14 days. It must be unused in the original packaging material and condition. Buyer pays return shipping. After inspection, you will receive a refund of the purchase price, minus shipping.

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Are you new to selling?
Nope! I'm new to eCrater, but I've been selling online for about 4 years at Ebay and other auction sites. I mail out items at Paperbackswap, BookMooch, and PoshPoints. I have a 100% feedback rating, and I work hard to make sure that my customers are always satisfied.

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How will my purchase be shipped?
I use USPS for all my shipping. Books are mailed by Media Mail, unless you request otherwise. Items under 13 ounces will be shipped USPS first class. Items over 13 ounces will be shipped USPS priority mail. * *UNLESS OTHERWISE STATED

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Will my item be packed safely?
I package all items carefully to ensure safe delivery. I wrap items in plastic to protect from water damage during shipment. I use mailers for books and small boxes for other items.

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Can I save on shipping for multiple items?
Absolutely! I love to help you save on shipping costs. The checkout is not designed to combine shipping on multiple item purchases. Please email me for a shipping quote or place your order and I will send a Paypal invoice to you with the correct total and shipping charges.

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Do you use Delivery Confirmation?
Yes! Every item I mail out has tracking. I'll email you the confirmation number when it has shipped.

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How accurate are your descriptions?
Every item includes a scan or photo of the exact item. Measurements are included for all apparel. I do my best to describe everything accurately. Please ask if you have any more questions about an item.

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How quickly do you ship after my purchase?
I'll mail out your item via USPS within 48 hours after payment is recieved.

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How soon do you respond to emails?
As soon as possible. Usually I'll reply within 24 hours.

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What do I do if I have a problem at check out?
If you have a problem with check out, send me an email and I will send you an invoice.

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Do you collect my personal information?
I do not gather any personal information about you. Your information at checkout is used only for shipping purposes.

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What should I expect once I place an online order?
Once you submit your order, I will e-mail you confirming that I have received your order. I'll e-mail you a second time to notify you that your order has been shipped and give you the tracking number.

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Is it safe to order from you?
Absolutely. I'll never even see your personal payment information. Your payment will be deposited directly in my bank account. Paypal and Google Checkout use SSL (secure information protection). A locked security icon at the bottom of your browser shows that the connection is encrypted.

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Where are you located?
I'm located in Arizona.

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What is your Privacy Policy?
I do not share, give, rent or sell your personal information to any third parties for purposes of commercial solicitation. The only time I share your information with other companies is for the purpose of shipping your order, processing payment, etc. For example, I'll share your shipping address with USPS so that your order can be shipped to you.

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Last Updated: 13 Feb 2008 13:57:08 PST home  |  about  |  terms  |  contact
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